CalypsoAI Platform Case Study
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IT Operations
AI Security for IT Operations
CalypsoAI enhances security and compliance in IT operations with role-based access controls and activity logs.
IT service desks handle sensitive operational data, which could be exposed through AI-driven automation or ticketing systems. Ensuring secure access to this data and maintaining compliance with industry regulations is critical for IT teams.
The top three business cases our IT Operations customers use Generative AI to address are:
- Issue Resolution Automation: AI models assist in automating ticket resolution while securing sensitive user data.
- Compliance Monitoring: AI ensures IT systems adhere to regulatory requirements by tracking user activities and securing data flows.
- Operational Efficiency: AI optimizes IT workflows, ensuring that operations are efficient and compliant.
Key CalypsoAI LLM Enablement and Security Feature Suites used:
- Security and Compliance: Enhances data protection and regulatory adherence, ensuring the integrity and security of sensitive operational data.
- Observability and Visibility: Provides transparency and insight into model use, facilitating compliance, optimizing workflows, and enhancing decision-making in IT and service desk operations.
- Testing and Deployment Optimization: Streamlines development processes, accelerating model deployment and iteration to drive efficiency.
- API Integration: Facilitates seamless integration into existing IT systems, enabling enhanced functionality, scalability, and interoperability for optimized operations.
The Problem
IT service desks handle sensitive operational data and troubleshooting information, which can include user credentials, internal configurations, and system vulnerabilities. If this data is mishandled or exposed while using AI tools, it can lead to security breaches and operational risks.
The Challenge
Ensuring that sensitive IT data is kept secure while using AI for issue resolution and operational efficiency is difficult. Service desks need a solution that prevents the exposure of critical information while still allowing AI to enhance operations.
The Solution
CalypsoAI secures IT operations by scanning and blocking sensitive data from being shared externally through AI tools. Role-based access controls ensure that only authorized personnel can interact with critical data, and all activities are logged for full auditability and compliance.
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